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Two massive meltdowns in barely two years is a pattern. Britain's airspace has zero slack, and when air traffic control stumbles, a quarter of a million passengers get stranded for days with rules on passenger care that were never built for chaos this big. Keep this up and connecting travelers will simply route through Paris, Amsterdam or Frankfurt instead.
The system issue was resolved, and operations returned to normal, which highlights a remarkably resilient network. Recovering an entire aviation network takes time because airlines and airports have backlogs to clear, and that work continues 24x7. An unreserved apology and constant updates for passengers show accountability.
Although NATS has described the incident as a technical failure in its flight-processing system, and no credible evidence currently links Russia or Israel to the disruption, the scale of the disruption means a possible cyberattack can't be ruled out.