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Qantas to Pay $79M to Settle 'Ghost Flights' Lawsuit

  • #Australia
  • #Air travel
Qantas to Pay $79M to Settle 'Ghost Flights' Lawsuit
story
MAY 2024
Image copyright: James D. Morgan/Contributor/Getty Images News via Getty Images
story last updated MAY 2024

The Spin

Narrative A

Qantas should've faced much stiffer penalties for lying to flyers, blaming COVID for its no-show, and dodging responsibility for its overloaded systems. If there's a silver lining here, it's the message this penalty — while not tough enough — will send to airlines worldwide about treating travelers well and the consequences of their actions if they don't.

Crikey

Narrative B

Though its services were hampered by COVID, Qantas admitted its failure to promptly provide cancellation notifications and maintain its high standards. So Qantas is compensating wronged customers in addition to revamping its processes and improving its technology. This settlement restores Qantas’ status as a marquee carrier.

Australian Financial Review

Metaculus Prediction


Articles on this story

Qantas will pay up to about $79 million to resolve claims it sold tickets for canceled flights
Business InsiderMAY 2024
Airline Agrees to Pay $79 Million After Selling Tickets for Canceled Flights
New York TimesMAY 2024
Australia’s Qantas to pay $79m over ‘ghost flights’ furore
Al JazeeraMAY 2024
Qantas to pay $120m for allegedly selling tickets to flights that had already been cancelled
GuardianMAY 2024
Qantas agrees to pay $79 million in compensation and a fine for selling seats on canceled flights
Associated PressMAY 2024
Vanessa Hudson has provided a soft landing for Qantas as the airline cuts deal with ACCC
GuardianMAY 2024
Australia’s Qantas agrees to £63m payout over ‘ghost flights’
IndependentMAY 2024
Australia’s Qantas to pay $79 million to settle ‘ghost flights’ case
CNNMAY 2024