Starbucks reverses its open-door policy, requiring people to make a purchase if they want to stay
CBSJAN 15
The new policy will help create a safer, more welcoming environment for paying customers and staff, addressing serious safety concerns that are currently plaguing stores. The change aligns Starbucks with standard retail practices and helps protect the company's business interests while maintaining a positive customer experience.
This reversal represents a concerning step backward regarding public accessibility and social inclusion — particularly affecting vulnerable populations who rely on these spaces. The policy change contradicts Starbucks' previous commitment to being an inclusive "third place" between work and home.