Chaos as Optus outage disconnects half of Australia
ReutersOCT 2023
Multiple Cell Service Outages Disrupt US
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The Spin
Narrative A
Luckily, this issue appears to have been mostly limited to AT&T customers, who have the luxury of using Wi-Fi networks for calls while the company investigates the matter and solves the problem. Any wider outage might've meant a cyber attack that would have required a greater response.
Narrative B
AT&T, a multibillion-dollar company, went too far in asking its paying customers to inconvenience themselves and use Wi-FI calling. Many Americans are being left stranded by this outage and the company better have a good explanation to customers and the government when its investigation is complete.