911 dispatcher allegedly hung up on Tops worker during Buffalo massacre
New York PostSEP 2022
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It is right that the dispatcher is facing disciplinary action or, even, being fired. She failed to follow protocol, and her completely unacceptable conduct put lives at risk.
A review of the call shows it's unclear who hung up on whom. The dispatcher's conduct also had no effect on the police dispatch, as authorities arrived in the minute after the first 911 call was made. Although the conduct was unacceptable, the matter is still up for review.